Q: What is virtual primary care?
A: Virtual primary care allows you to see a doctor online through secure video visits. You can receive care for most non-emergency health concerns without leaving home.

Frequently Ask Questions

Q: When is telemedicine appropriate?
A: Telemedicine is safe and convenient for many non-emergency needs, such as:

• Common illnesses (cold, flu, sinus infection, allergies)

• Skin conditions (rash, acne, eczema, minor infections)

• Chronic condition management (diabetes, hypertension, asthma, cholesterol)

• Mental health concerns (anxiety, depression, insomnia)*

• Minor injuries (sprains, strains, small cuts/burns)

• Preventive care and lifestyle counseling

*For mental health emergencies such as suicidal thoughts, call 911 or 988 Suicide & Crisis Lifeline.

Q: Can I get a prescription?
A: Yes, prescriptions may be provided when medically appropriate after a virtual evaluation. However, prescriptions are not guaranteed. We do not prescribe:

• Controlled substances (DEA-regulated)

• Non-FDA approved drugs

• Non-therapeutic or lifestyle medications

• Medications requiring close in-person monitoring

If medication is appropriate, we’ll choose the safest and most effective option for you.

Q: Do you prescribe controlled substances (like opioids or stimulants)?
A: No. By law, controlled substances with risk of abuse cannot be prescribed via telemedicine

Q: Can you order lab tests or imaging?
A: Yes. We can order lab work, X-rays, and other tests as needed. You will go to a local facility, and results will be reviewed together at a follow-up visit.

Q: Do you provide referrals to specialists?
A: Yes. If you need specialty care, we can provide referrals and coordinate with your specialist for continuity of care.

Q: What technology do I need?
A: You only need a smartphone, tablet, or computer with internet access, a camera, and a microphone. We use a secure, HIPAA-compliant platform to protect your privacy

Q: Can medical forms be filled out?
A: Yes, simple forms such as work excuses or return-to-work notes may be provided when clinically appropriate after a virtual visit. However, forms that require detailed documentation, official certification, or an in-person physical exam cannot be completed through telemedicine. Examples include:

• Immigration medical forms

• Pre-employment or school physicals

• FMLA (Family and Medical Leave Act) forms

• Workers’ compensation paperwork

• Disability forms

For these types of documents, an in-person evaluation is required.